Frequently Asked Questions

Tickets

How do I receive my ticket after purchase?

Once payment is confirmed via PayFast, your ticket is issued instantly and delivered to your email address. A copy is also available on your confirmation page with a unique barcode and ticket number.

Can I transfer my ticket to someone else?

No. All AllAccess Ticket Pro tickets are strictly non transferable. The ticket is issued in the buyer's name and may be verified against ID at the venue.

I didn't receive my ticket email what now?

Check your spam/junk folder. If it's not there, email support@allaccessticketpro.com with your order reference and we'll resend it within 1 business hour.

Payments

What payment methods are accepted?

We accept Visa, Mastercard, Instant EFT, SnapScan, Zapper, and Masterpass via PayFast South Africa's most trusted payment gateway.

Is my payment secure?

Yes. All payments are processed by PayFast on PCI DSS Level 1 compliant infrastructure. AllAccess never stores your card details.

Refunds & Cancellations

Can I get a refund?

Tickets are non refundable except where an event is cancelled or rescheduled by the organiser. In such cases, a full refund or replacement ticket will be issued automatically within 14 working days.

At the Venue

What do I bring on the night?

• Your digital ticket (printed or on your phone)
• A valid government issued ID matching the ticket name
• Adherence to the event dress code (where specified)

What is the age restriction?

Most events are strictly 18+ unless otherwise stated on the event page. ID will be checked at entry.